Shipments and returns
Your pack shipment
All orders received before 1pm Monday to Friday will be processed on the same day. Orders received on a Saturday or Sunday will be processed on Monday. We will always endeavour to process orders as quickly as possible.
All UK orders over £20 are delivered free via Royal Mail, subject to promotions when the limit may be lowered. Free shipping options only apply to UK orders
UK First Class (usually 1-2 days) £2.0
Return policy
Warranties on items such as atomizers and clearomizers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long term warranty on these items.
You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement.
Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, chargers, etc. Please contact us via email if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods.
Unfortunatley we cannot offer refunds on opened bottles of e-liquid.
** Please note we process returns once per week when received/approved. Please be patient as we endeavour to deal with all returned goods within 7 days.
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